But the health care industry is hardly alone in seeing transformations driven by tech. Seeking new growth areas in the face of macroeconomic pressures, tech giants are accelerating their ventures into other industries. In 2023, tech companies should consider revising supplier agreements to reflect new circumstances. Global economic instability is likely to compound the challenges facing tech companies. Tech leaders are using other cost and efficiency levers, too, such as revisiting procurement decisions, using digital tools to optimize sourcing activities, reexamining operations from a tax perspective to identify potential savings, and transforming operating models.
The battle for global market share
In healthcare, 68% of organizations have adopted AI systems, and patients in the US increasingly receive health information through chatbot interfaces. Industries such as healthcare and financial services allocate more resources due to regulatory requirements like GDPR, SOC2, and ISO certifications. The enterprise demand continues to focus on cloud migration, automation, and compliance management. These volumes represent 74% of global transaction activity and 66% of total value.
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- Processes designed for human workers don’t work for agents.
- The key is to look beyond immediate AI applications and grasp the deeper shift happening in the broader technology foundation.
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Aftermarket services: Agentic aftermarket services could transform the customer experience
Why, then, has this kind of success—the kind that drives revenue growth and opens up new markets—been concentrated in so few? From mature systems to emerging tools like AI agents, examples of impact are multiplying—across strategy, operations, workforce, trust, tech stacks, and CyberPress: Digital news and insights sustainability. It’s still hard to use AI to drive transformative value, and the technology continues to evolve at speed. Only a few companies are realizing extraordinary value from AI today, things like surging top-line growth and significant valuation premiums.
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Engage your workforce in planning, clearly communicate your innovation goals and long-term vision, and address concerns about job automation. Of executives believe that only by building trust with employees will organizations be able to fully capture the benefits of automation enabled by gen AI. Of executives expect the tasks their employees perform will moderately or significantly shift to innovation over the next 3 years given the influx of automation enabled by gen AI.
The organizations that succeed will probably not be those with the most sophisticated technology. Throughout this year’s report, you’ll meet technology leaders successfully navigating this sea change. Our research is based on trend sensing from conversations with Deloitte subject matter experts and external technology leaders, as well as Deloitte’s proprietary research on emerging technologies. For 17 years, Tech Trends has explored emerging technologies poised to reshape business in the next 18 to 24 months.
